Privacy Policy

Arnolds Keys Group data protection & privacy policy

Thank you for taking the time to visit our website. The Arnolds keys Group respects each personâs privacy and this policy will advise you how we collect and use the personal information that you supply us with. By submitting your data to us, it is implied that you have given us your permission to use your data under the terms of this policy.

Why we need your details:

Keys Auctioneers Limited (part of the Arnolds Keys Group) collect and use your personal details, which can include telephone numbers, address and e-mail, so that we can process one of the following:

  • Reply to any requests for information that you ask us for
  • Clarify any particular query
  • Resolve any problems with services that we may supply to you
  • Supply details of any product or service within the Arnolds Keys group that we believe may meet your needs
  • Cross check any information that we receive with that held on our database

How we receive the information

The information that we hold may be supplied by you directly to us by telephone, website, office visit or e-mail. We may also have information that has been supplied to us by one of our business partners for marketing purposes.

Who has access to this information?

Your details will be kept within the Arnolds Keys Group until such time as you ask for them to be removed or we decide that, in absence of any response, they should be removed. Your details will not be sold or otherwise disposed of to any third party except where we are legally obliged to do so or where we believe that such action will protect the interests of Arnolds Keys group and/or the security of its staff

How Secure are your details?

When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems.

Third Party Sites

Third party internet sites that you can link through to from our website will not be covered by our Privacy Policy and the Arnolds Keys Group accept no responsibility or liability for any actions that these sites may perform. We advise that you should check the policy of each site that you visit.

Removing or changing your information

If you wish to change the information that we hold for you, please contact the relevant office or at the ‘Contact Usâ page on our website www.keysauctions.com

If you wish to have your information removed from our database either permanently or temporarily, please advise the office with which you originally registered. Your information will be removed as soon as is practically possible.

Making a complaint about the way in which your data is stored or used:

In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact the Complaints Partner for the Arnolds Keys Group, Jan Hÿtch MBA FRICS FNAEA FARLA Jan.hytch@arnoldskeys.com or write to her at:

Arnolds Keys Group
2 Prince of Wales Road
Norwich
NR1 1LB

If you simply have a query about any aspect of this policy or wish to have any part of it clarified, please contact Jan Hÿtch.