Nothing speaks more clearly about an organisation than the opinions of its customers. Here at Keys we regularly receive letters from satisfied clients thanking us for our expertise, the level of service we offer, and the results we achieve on their behalf.
Here is just a small selection of these letters. The originals are available for inspection – please feel free to ask.
I am extremely pleased. You really are a most efficient and pleasant firm to deal with. You handled the cataloguing and sale of my lots very well indeed, and I shall tell my friends how good you are.
Mr G, Sheringham
On my visits to Keys, I have always found the staff to be enormous assets to the firm; nothing is too much trouble for them, it really is lovely and quite rare.
Mrs H, Diss
After my mother died last year, we needed to dispose of a quantity of items, including one or two modest antiques.
When we arrived, one of your colleagues, without any fuss, rummaged through the boxes and sorted the better (some of which we did not know was better) from the ordinary, and advised on reserves. A second did similarly with an assortment of pictures.
I was completely taken aback at the standard of service.
After the initial on-site guidance, we were sent acknowledging paperwork on every single item left with you, together with clear information (and copy catalogues where appropriate) on when each item was to be sold.
Following each sale, we received prompt notification of the prices achieved and a cheque.
And the total receipt was over twice what we had initially expected – mainly because of the advice your colleagues gave on things worthy of inclusion in the specialist sales.
There was nothing very exciting and a lot of the very ordinary. But we received absolutely excellent service from everyone who dealt with us – the sort of unostentatious courtesy and efficiency which seems in short supply nowadays, coupled with genuine expertise.
Mr M, North Walsham