At Keys we strive to make the buying experience as simple as possible

From viewing items and bidding at home, to simple packing and delivery services, buying at auction should be fun and easy

Viewing

Due to the ongoing public health issue, viewing is currently only available by prior appointment only, until restrictions are lifted. Please contact us for and appointment to view, or for further information on any lot.

Our website now has multiple images of all lots in every sale, and we would be pleased to provied further images or information about any lot upon request (although please ensure that any requests are submitted at least two working days prior to the sale date wherever possible).

Virtual Viewing: For those who are unable to travel, we offer “virtual viewing” by video call. Contact us to book a call by appointment (on your favourite video calling app, e.g. Facetime, Zoom, Whatsapp, and so on), and one of our staff will arrange to show you all aspects of the item you wish to view, for example underneath, reverse angles, etc. Don’t forget that we also provide a condition report service on request (please ask at least two working days prior to the start of the auction to ensure that your request can be dealt with).

Bidding

We are currently running all of our sales “behind closed doors”, with bidding via Internet, Telephone, or commission/absenteed Bids.

Live Online Bidding

Sign up to KeysLive at bid.keysauctions.co.uk to watch the auction in progress and to bid live with a click of a mouse button from the comfort of your own home or office. Online bidding is also offered via the-saleroom.com.

Telephone Bidding

Bidders may book a telephone line to bid live during the sale (please note that availability of phones and staff is limited and these may be allocated on a first-come, first served basis.

Commission Bids

Commission Bids, also known as Absentee Bids, are an instruction given to the auctioneers to bid on your behalf, up to a maximum figure (lots will always be purchased at the minimum possible purchase price, other bidders and reserves permitting). These can be emailed to us in advance of the sale – please ensure that wherever possible bids reach us at least one hour prior to the start of the auction, to avoid them being missed!

After the Auction

After the auction finishes, we will notify you by email of the lots you have purchased, stating the “hammer”, or sale, price of each lot, and the total amount which needs to be paid to us. This email will contain a link to make payment directly to us by card (and bank account details should you prefer to pay by direct bank transfer). Payment and collection needs to be made within seven days of sale, unless by prior agreement.

Payment methods excepted; Debit card (Payments exceeding £250 can only be made by the cardholder in person.) Cash payments up to a maximum of £5000 and also bank transfer, details are listed on all invoices.

Packing, Postage, and Delivery Options

We operate our own in-house packing and postage service for most lots, details of which may be found here.